Black Friday is over and done, and I believe we all survived pretty much in one piece! It was a bit hectic, when they put me on the schedule as "runner" they weren't kidding! I'd start off to get something for a register and a customer would grab me on the way. And since we had a line all the way to the back of the store, the register could not wait. So unless the customer asked for an item in the same area I was heading to I had to ask them to wait.
The good news is, most people were very good about it. In order to keep the cashiers from getting too stressed and to keep an aisle clear we actually formed a single line about 5 feet before the registers, then funneled people to the cashiers as we could. We only had one woman (that I know of) try to bogart her way into line. I politely informed her that the end of the line was toward the back of the store, she turned around, looked at the line, looked at the one item in her and and said, "You've got to be kidding me." But she went to the end of the line and still only waited about 5 minutes 'cause we rock ;) We had every register in the store running.
We sold a crap ton of computers and would have sold a crap ton more if we'd had them. In fact most of our computers were sold before we even opened the doors (Yay for the voucher system!). We sold a crap ton of GPS systems too. And software. And... a whole heck of a lot of other stuff lol.
The one regret I have is that our system was down so we couldn't pre-ring transactions. We have a system kind of like Sam's where we zap everything, stick all on a little card and all the cashier has to do is zap the card at the register. Very handy with long lines, but I'm guessing that due to high volume, the system crashed, just when we needed it. *Sigh* But like I said, we still rocked it without it. And our lines we done by 7:30 AM. After that it was just a steady flow all day, enough to let us breathe again lol.
Frankly, the days after Black Friday were worse! Mostly because that's when people come in expecting to get the items we had on sale on B.F. and of course we sold out of them.
Here's a tip for you bargain shoppers out there: At Christmas time, go the day the ad comes out! Supplies are limited. After the debacle of being stuck with too much stuff last year stores ordered lower volumes this year. And when you come in 3 days after the ad (when sales have changed over completely!) and someone tells you they are out of that item, please don't yell at the employees. We have no say in the matter. We don't do the ordering. We would like to have the product as much as you would like us to have the product because we can't sell what we don't have and that hurts us too! We will do what we can to get you the item, but it may be that it's just not out there to get.
